At vitaltech, our mission is dedicated to partnering with our clients through delivering a genuine Human Experience. To us, Human is defined as personable, willing, and trustworthy.
A genuine human IT experience
Hi there! We’re vitaltech, a Managed Service Provider located in the heart of Chicago. We are Chicago’s leading provider of outsourced IT services, dedicated to delivering a genuine, human IT experience through a high-energy approach and adaptable products and services.
99.62%
CSAT1
Customer Satisfaction Score
92%
SLA Adherence2
% of incidents responded within SLA
98%
Resolution Rate3
% of incidents fulfilled
1. Score is based on the entire calendar year and out of 1,108 user engagements.
2. Year to Date measurement of the number of incidents resolved within our SLA
3. Year to Date calculation of incidents resolved
Unlike some technology companies, we do not try to force specific solutions on you in order to generate revenue. At vitaltech, we prioritize your success and work with you to understand your business and what it needs to thrive. We believe that it is your business and you should be in control, so we make sure that you stay in the driver’s seat.
The vitaltech experience
Vitaltech offers a complete enterprise level IT Department for your business. We strategically partner with our clients, and strive to be the most Human company in IT. Our customizable Proactive-IT services include:
Virtual CIO
Support
Standards & Alignment
Centralized Services
Professional Services
Our team has many skills so we’re able to offer a wide array of services. At vitaltech, our mission is dedication to partnering with our clients through delivering a genuine Human Experience. To us, Human is defined as personable, willing, and trustworthy.
We believe our business is about creating and growing relationships. Here’s what some of our clients have shared about their vitaltech experience.
There are literally hundreds of “IT” companies around Chicago but we were so fortunate to find a fantastic partner in vitaltech.
Tom Smithburg
Hands down the greatest tech team I’ve worked with. They are very quick, efficient and most importantly pleasant to work with. I highly recommend using them for all your IT needs.
Monet Edwards
Bryan was on top of it. He checked to ensure my request to access the indexer was approved by senior team members, which I very much appreciated!! He was polite, friendly, and helped us get the information we needed. Thank you!
Susie Saldivar
Paul is always fantastic. Knowledgeable, approachable, communicates well, and innovative! When Paul gets assigned your ticket, you just know it will get resolved quickly.
Jatin Patel
We have been working with vitaltech since 2005, and couldn’t be more pleased with their services. We are confident you will find the vitaltech team is easy to work with, happy to help, and very knowledgeable.
Susie Saldivar
Mustapha was very helpful and knowledgeable, provided regular updates and persistently worked on this issue until it was resolved. It was a pleasure to work with Mustapha!
Elena Ahuja
Always a pleasure to speak with, and brightened my day with his friendly positive personality.
Kimberly Tarver
Kenneth is Amazing, professional and always so kind on the phone. Anytime we need anything, he helps willingly and with such swiftness. We appreciate his hard work.
Monica Mahingo
Jordan was extremely helpful through each step. He took over this case when it was kind of going nowhere. He was knowledgeable and understood my issue and took steps to resolve and see it through. Thank you for all the help.
Raji Kaur
Derek is awesome. I’ve never worked with a company that has an IT department like this and I am impressed! He gets things fixed quickly and easily, I am appreciative!
Lindsay Hayler
Literally I'm 100% satisfied with our help desk group! So much better than what I have experienced in the past. Great job! Thank you!
DeAnne McAbee
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