{"id":3677,"date":"2022-12-05T21:45:24","date_gmt":"2022-12-05T21:45:24","guid":{"rendered":"https:\/\/vitaltechsolutions.com\/?page_id=3677"},"modified":"2023-01-11T00:00:20","modified_gmt":"2023-01-11T00:00:20","slug":"support-expert-remote","status":"publish","type":"page","link":"https:\/\/vitaltechsolutions.com\/careers\/support-expert-remote\/","title":{"rendered":"Support Expert"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_section full_width=&#8221;stretch_row&#8221; pix_bg_grdient=&#8221;bg-gradient-primary&#8221; fade_in_opacity=&#8221;pix-opacity-1&#8243; pix_over_visibility=&#8221;&#8221; bottom_divider_select=&#8221;dynamic&#8221; bottom_moving_divider_color=&#8221;%5B%7B%22d_color_1%22%3A%22rgba(255%2C255%2C255%2C0.25)%22%2C%22d_color_2%22%3A%22%23f8f9fa%22%7D%2C%7B%22d_color_1%22%3A%22rgba(255%2C255%2C255%2C0.5)%22%2C%22d_color_2%22%3A%22%23f8f9fa%22%7D%2C%7B%22d_color_1%22%3A%22%23ffffff%22%2C%22d_color_2%22%3A%22%23f8f9fa%22%7D%5D&#8221; pix_overlay_color=&#8221;gradient-primary&#8221; css=&#8221;.vc_custom_1670276502661{padding-top: 200px !important;padding-bottom: 150px !important;}&#8221; pix_overlay_opacity=&#8221;0.85&#8243; fade_in_intro=&#8221;https:\/\/essentials.pixfort.com\/original\/wp-content\/uploads\/sites\/4\/2020\/05\/contact-intro-image.jpg&#8221;][vc_row full_width=&#8221;stretch_row&#8221; pix_particles_check=&#8221;&#8221;][vc_column content_align=&#8221;text-center&#8221;]<div id=\"el1670276450946-0321cfc6-84b3\" class=\"mb-3 text-center \"><h3 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" pix-anim-delay=\"500\" data-class=\"secondary-font text-white\" style=\"\"><span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 0ms;\">Support&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 150ms;\">Expert&#32;<\/span><\/span> <\/h3><\/div><div class=\"pix-element-div w-100 text-center\"><h6 class=\"pix-badge-element d-inline-block mr-1 animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\"><span class=\"badge font-weight-bold secondary-font bg-light-opacity-2  vc_custom_1670276705084  \" style=\" \"><span class=\"text-white\" style=\"\">Remote<\/span><\/span><\/h6><\/div><div class=\"d-inline-block \" ><div class=\"pix-img-el    text-center d-inline-block   rounded-0\"  ><img decoding=\"async\" class=\"card-img2 pix-img-elem rounded-0  h-1002\" style=\"width:180px;height:auto;\" width=\"400\" height=\"200\" srcset=\"https:\/\/vitaltechsolutions.com\/wp-content\/uploads\/2022\/12\/vt-careers-logo01.png 400w, https:\/\/vitaltechsolutions.com\/wp-content\/uploads\/2022\/12\/vt-careers-logo01-300x150.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" src=\"https:\/\/vitaltechsolutions.com\/wp-content\/uploads\/2022\/12\/vt-careers-logo01.png\" alt=\"\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; pix_over_visibility=&#8221;&#8221; b_custom_height=&#8221;500px&#8221; css=&#8221;.vc_custom_1589068464029{background-color: #ffffff !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1593056626887{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column]<div id=\"pix-el-1670275059244-2299c4c5-59d7\" class=\"\"><div class=\"row pix-waiting pix_tabs_container\"><div class=\"col-12 col-md-4 d-inline-block\"><div class=\"sticky-top\" style=\"top:110px;\"><div class=\"text-left\"><h6 class=\"pix-badge-element d-inline-block mr-1 \"  ><span class=\"badge font-weight-bold secondary-font bg-primary-light   \" style=\" \"><span class=\"text-primary\" style=\"\">Remote<\/span><\/span><\/h6><\/div><div  class=\"pix-heading-el text-left \"><div><div class=\"slide-in-container\"><h5 class=\"text-heading-default font-weight-bold animate-in heading-text el-title_custom_color mb-12\" style=\"padding-top:20px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\">Support Expert<\/h5><\/div><\/div><div class=\"slide-in-container w-100\"><div class=\"mb-0 text-body-default  animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" style=\"\">View below the job description in addition to the application form.<\/div><\/div><\/div><div class=\"nav pix_tabs_btns text-left flex-column nav-pills pix-pills-solid animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" role=\"tablist\" id=\"v-pills-tab\"  aria-orientation=\"vertical\" style=\"padding-top:20px;\"><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  secondary-font\" data-id=\"support-expert-role-overview\" id=\"pix-tab-btn-support-expert-role-overview\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-support-expert-role-overview\"  aria-controls=\"pix-tab-support-expert-role-overview\" aria-selected=\"true\"><i class=\"pixicon-briefcase-1 mr-2\"><\/i> Role overview<\/a><\/div><div class=\"nav-item mx-0\"><a class=\"nav-link pix-tabs-btn text-24 py-2 mb-2 text-left font-weight-bold  secondary-font\" data-id=\"support-expert-application\" id=\"pix-tab-btn-support-expert-application\" role=\"tab\" data-toggle=\"pill\" href=\"#pix-tab-support-expert-application\"  aria-controls=\"pix-tab-support-expert-application\" aria-selected=\"true\">Application<\/a><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-8 d-inline-block\"><div class=\"pix_tabs_content animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\"><div class=\"tab-content \"><div class=\"tab-pane  show   vc_custom_1670276386449\" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-support-expert-role-overview\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"secondary-font\" data-id=\"support-expert-role-overview\" data-icon=\"pixicon-briefcase-1\" data-title=\"Role overview\" aria-labelledby=\"pix-tab-support-expert-role-overview\"><div  class=\"pix-heading-el text-left  vc_custom_1589068035349\"><div><div class=\"slide-in-container\"><h6 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Job Description:<\/h6><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1670275276562{padding-top: 10px !important;padding-bottom: 20px !important;}&#8221;]\r\n<p style=\"padding-left: 40px;\">Our next team member will improve our business partner\u2019s experience when dealing with technology.<\/p>\r\n<p style=\"padding-left: 40px;\">The technical focus will be on day-to-day support and maintenance for our business partner\u2019s computer, server, and network environments.<\/p>\r\n[\/vc_column_text]<div  class=\"pix-heading-el text-left  vc_custom_1670275490878\"><div><div class=\"slide-in-container\"><h6 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Roles &amp; Responsibilities:<\/h6><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1670275463687{padding-top: 10px !important;padding-bottom: 20px !important;}&#8221;]\r\n<ul>\r\n \t<li>Deliver a genuine Human Experience<\/li>\r\n \t<li>Bring energy and excitement to the vitaltech team as well as our business partners<\/li>\r\n \t<li>Track and manage client\u2019s technical issues through the vitaltech Helpdesk<\/li>\r\n \t<li>Provide on-call support during business and non-business hours both remotely and on site (travel in and around the Chicago area is required)<\/li>\r\n \t<li>Perform installations and upgrades on computers and some network equipment for existing and new client projects<\/li>\r\n \t<li>Maintain and performance tune client computers through routine maintenance during business hours and during non-business hours<\/li>\r\n \t<li>Monitor and document the performance of client computers<\/li>\r\n \t<li>Work with the Senior Support Experts for technical issues that require escalation<\/li>\r\n \t<li>Works with the Senior Support Experts to develop tasks for client projects<\/li>\r\n \t<li>Work with the Senior Support Experts to document and make recommendations for client computers<\/li>\r\n \t<li>Update technical knowledge by participating in paid and non-paid vendor educational webinars and seminars, reading professional publications, and obtaining relevant certifications<\/li>\r\n \t<li>Adhere to the client non-disclosure agreement<\/li>\r\n \t<li>Adhere to the vitaltech culture that is dedicated to providing great customer service and is outlined in our Consultant Guidelines document<\/li>\r\n<\/ul>\r\n[\/vc_column_text]<div  class=\"pix-heading-el text-left  vc_custom_1670275500847\"><div><div class=\"slide-in-container\"><h6 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Technical Skills &amp; Qualifications:<\/h6><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1670275923774{padding-top: 10px !important;padding-bottom: 20px !important;}&#8221;]\r\n<p style=\"padding-left: 40px;\">A Support Expert should be proficient with the following technologies:<\/p>\r\n\r\n<ul>\r\n \t<li>Network firewalls, routers, and switches\r\n<ul>\r\n \t<li>DSL\/Cable internet connectivity<\/li>\r\n \t<li>Basic understanding of network subnetting, static and dynamic IP address assignments<\/li>\r\n \t<li>Basic network (cabled and wireless) connectivity troubleshooting (i.e. ping tests and IP address conflicts)<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Windows 10 and Windows 11 configuration\r\n<ul>\r\n \t<li>Adding the computer to a Windows domain, creating user profiles, adding network printers, all control panel items, configuring VPN, and mapping shared network folders<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Windows Server configuration\r\n<ul>\r\n \t<li>Experience with creating user accounts and groups in Active Directory and applying permissions to shared folders and printers<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Microsoft Exchange, other messaging, and spam solution configuration\r\n<ul>\r\n \t<li>Setting up and adding user mailboxes and e-mail distribution lists<\/li>\r\n \t<li>Applying additional alias to user accounts<\/li>\r\n \t<li>Configuring user computers and mobile devices to connect and send\/receive from the messaging solution<\/li>\r\n \t<li>Identifying mail flow issues due to spam filters<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Software installation and support\r\n<ul>\r\n \t<li>Installation and support of commonly used applications such as Microsoft Office, AntiVirus, Adobe, third-party VPN, and database applications<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.<\/li>\r\n \t<li>Experience working in a highly cross-functional environment where communication with multiple groups is imperative.<\/li>\r\n \t<li>Ability to ramp up quickly and learn new technologies with minimal lag time.<\/li>\r\n \t<li>Excellent written and oral business communication and people skills<\/li>\r\n<\/ul>\r\n[\/vc_column_text]<div  class=\"pix-heading-el text-left  vc_custom_1670276014869\"><div><div class=\"slide-in-container\"><h6 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Vitaltech Perquisites<\/h6><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1670276170181{padding-top: 10px !important;padding-bottom: 20px !important;}&#8221;]\r\n<p style=\"padding-left: 40px;\">VitalTech perquisites are defined as an incidental payment, benefit, privilege, or advantage over and above regular income, salary, or wage. We strive to provide a \u201cwork\/life\u201d balance and team oriented work environment. The following are standard offered perquisites:<\/p>\r\n\r\n<ul>\r\n \t<li>Contribution to Cellular Phone Bill<\/li>\r\n \t<li>Pre-Tax Metra Fare<\/li>\r\n \t<li>Pre-Tax CTA Fare<\/li>\r\n \t<li>Blue Cross Blue Shield PPO and potential contribution towards Healthcare Premiums<\/li>\r\n \t<li>Daily Coffee, Breakfast, and Lunch available in the office<\/li>\r\n \t<li>Use of Company laptop to take home<\/li>\r\n \t<li>Flexible scheduling as personal issues or events arise<\/li>\r\n \t<li>401K with matching<\/li>\r\n \t<li>High growth opportunities<\/li>\r\n<\/ul>\r\n[\/vc_column_text]<div  class=\"pix-heading-el text-left  vc_custom_1670276195882\"><div><div class=\"slide-in-container\"><h6 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Performance Measurements<\/h6><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1670276218111{padding-top: 10px !important;padding-bottom: 20px !important;}&#8221;]\r\n<p style=\"padding-left: 40px;\">Specific areas will be measured in conjunction with the standard employee review for purposes of employee performance and growth. Those areas will be documented and reviewed on a routine basis which may be different for each employee.<\/p>\r\n[\/vc_column_text]<div class=\"d-block w-100 text-center\"><a  href=\"#pix-tab-support-expert-application\" class=\"btn mb-2     shadow-inverse-lg shadow-inverse-hover-sm scale-inverse-sm text-white btn-primary btn-flat d-inline-block    secondary-font  animate-in pix-btn-div btn-md\"   data-anim-type=\"fade-in-up\" data-anim-delay=\"400\" ><i class=\"font-weight-bold pixicon-arrow-circle-right   mr-1\"><\/i> <span class=\"font-weight-bold \" >Apply for this job<\/span><\/a><\/div><\/div><div class=\"tab-pane  show   vc_custom_1670276306985\" role=\"tabpanel\" data-toggle2=\"tab\" id=\"pix-tab-support-expert-application\" data-bold=\"font-weight-bold\" data-italic=\"\" data-secondary=\"secondary-font\" data-id=\"support-expert-application\" data-icon=\"\" data-title=\"Application\" aria-labelledby=\"pix-tab-support-expert-application\"><div  class=\"pix-heading-el text-left  vc_custom_1589139893609\"><div><div class=\"slide-in-container\"><h6 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Job application:<\/h6><\/div><\/div><\/div><div class=\"pix-el-text w-100   vc_custom_1589140189488\" ><p class=\"  text-body-default  \" >Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p><\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2939-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/3677#wpcf7-f2939-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2939\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2939-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"pix-contact7-form\"><div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label class=\"w-100\">Full name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required pix-my-5 form-control bg-gray-1 shadow-0\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"John Doe\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label class=\"w-100\">Company Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required pix-my-5 form-control bg-gray-1 shadow-0\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Vitaltech Solutions\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<p><label class=\"w-100\">Email address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email pix-my-5 form-control bg-gray-1 shadow-0\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"email@vitaltechsolutions.com\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><label class=\"w-100\">Write your message below*<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required pix-my-5 form-control bg-gray-1 shadow-0\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Message\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label class=\"w-100\">Choose your option*<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-747\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required pixfort-select pix-my-5 form-control bg-gray-1 shadow-0\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-747\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Support\">Support<\/option><option value=\"Partnerships\">Partnerships<\/option><option value=\"General Inquiry\">General Inquiry<\/option><\/select><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label class=\"w-100\">Enter you phone number*<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-996\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel pix-mt-5 form-control bg-gray-1 shadow-0\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel: 13125334900\" value=\"\" type=\"tel\" name=\"tel-996\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-gradient-primary text-white w-100 pix-mt-10 font-weight-bold btn-lg secondary-font\" type=\"submit\" value=\"Submit form\" \/>\n<\/p><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/section>","protected":false},"excerpt":{"rendered":"[vc_section full_width=&#8221;stretch_row&#8221; pix_bg_grdient=&#8221;bg-gradient-primary&#8221; fade_in_opacity=&#8221;pix-opacity-1&#8243; pix_over_visibility=&#8221;&#8221; bottom_divider_select=&#8221;dynamic&#8221; bottom_moving_divider_color=&#8221;%5B%7B%22d_color_1%22%3A%22rgba(255%2C255%2C255%2C0.25)%22%2C%22d_color_2%22%3A%22%23f8f9fa%22%7D%2C%7B%22d_color_1%22%3A%22rgba(255%2C255%2C255%2C0.5)%22%2C%22d_color_2%22%3A%22%23f8f9fa%22%7D%2C%7B%22d_color_1%22%3A%22%23ffffff%22%2C%22d_color_2%22%3A%22%23f8f9fa%22%7D%5D&#8221; pix_overlay_color=&#8221;gradient-primary&#8221; css=&#8221;.vc_custom_1670276502661{padding-top: 200px !important;padding-bottom: 150px !important;}&#8221; pix_overlay_opacity=&#8221;0.85&#8243; fade_in_intro=&#8221;https:\/\/essentials.pixfort.com\/original\/wp-content\/uploads\/sites\/4\/2020\/05\/contact-intro-image.jpg&#8221;][vc_row full_width=&#8221;stretch_row&#8221; pix_particles_check=&#8221;&#8221;][vc_column content_align=&#8221;text-center&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; pix_over_visibility=&#8221;&#8221; b_custom_height=&#8221;500px&#8221; css=&#8221;.vc_custom_1589068464029{background-color: #ffffff !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1593056626887{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section]","protected":false},"author":1,"featured_media":0,"parent":3645,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chicago Managed IT Services &amp; Support - Vitaltech Solutions<\/title>\n<meta name=\"description\" content=\"Chicago Managed IT Services &amp; Support. 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