{"id":3604,"date":"2022-12-03T03:07:03","date_gmt":"2022-12-03T03:07:03","guid":{"rendered":"https:\/\/vitaltechsolutions.com\/?page_id=3604"},"modified":"2023-01-12T16:18:05","modified_gmt":"2023-01-12T16:18:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/vitaltechsolutions.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_section full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css_animation=&#8221;none&#8221; pix_bg_grdient=&#8221;bg-gradient-primary&#8221; fade_in_opacity=&#8221;pix-opacity-1&#8243; pix_over_visibility=&#8221;&#8221; bottom_divider_select=&#8221;8&#8243; b_has_animation=&#8221;true&#8221; b_2_animation=&#8221;fade-in-up&#8221; b_3_animation=&#8221;fade-in-up&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;40&#8220;}&#8221; t_custom_height=&#8221;200px&#8221; b_custom_height=&#8221;300px&#8221; b_3_delay=&#8221;300&#8243; fade_in_intro=&#8221;3524&#8243; b_2_delay=&#8221;150&#8243; css=&#8221;.vc_custom_1670386107126{padding-top: 120px !important;padding-bottom: 120px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; pix_particles_check=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;40&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;40&#8220;}&#8221; css=&#8221;.vc_custom_1670036821993{padding-top: 120px !important;}&#8221;][vc_column content_align=&#8221;text-center&#8221; css=&#8221;.vc_custom_1613527831148{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221; offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;]<div id=\"el1613521949772-0c712dee-cf78\" class=\"pix-highlighted-element text-center  vc_custom_1670386301798\"><h2 class=\"pix-highlighted-items \" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\"><span id=\"el1613521949772-0c712dee-cf78-0\" class=\"\"><span class=\"pix-highlighted-text pix-highlight-item font-weight-normal  heading-font text-white\">Frequently <\/span><\/span><span id=\"el1613521949772-0c712dee-cf78-1\" class=\"pix-highlight-bg align-middle2  el1613521949772-0c712dee-cf78-1 animate-in\" data-anim-type=\"highlight-grow\" data-anim-delay=\"200\"><span class=\"pix-highlighted-text  pix-highlight-item font-weight-normal  font-weight-bold heading-font text-white\">asked<\/span><\/span><span id=\"el1613521949772-0c712dee-cf78-2\" class=\"\"><span class=\"pix-highlighted-text pix-highlight-item font-weight-normal  heading-font text-white\"> questions.<\/span><\/span><\/h2><\/div><div class=\"pix-el-text w-100   vc_custom_1670168456896\" ><p class=\"text-20  text-light-opacity-6  \" >Here&#8217;s what you need to know about the vitaltech experience. Based on the questions we get asked the most.<\/p><\/div><a  href=\"\/contact\" class=\"btn mb-2     shadow-sm text-heading-default btn-white d-inline-block pix-hover-item       btn-lg\"     ><i class=\"font-weight-bold pixicon-phone  pix-hover-left  mr-1\"><\/i> <span class=\"font-weight-bold \" >Contact us<\/span><\/a><a  href=\"\/#pix_section_services\" class=\"btn mb-2     shadow-sm btn-gray-8 d-inline-block pix-hover-item       btn-lg\"     ><i class=\"font-weight-bold pixicon-bars-menu  pix-hover-left  mr-1\"><\/i> <span class=\"font-weight-bold \" >Discover all services<\/span><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; pix_over_visibility=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;20&#8220;}&#8221; css=&#8221;.vc_custom_1670169088313{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; pix_particles_check=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pb&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;40&#8220;}&#8221; css=&#8221;.vc_custom_1670170214134{padding-bottom: 80px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"pix-content-box card   sticky-top pix-sticky-top-adjust      rounded-lg bg- w-100  \"   ><div class=\"\" style=\"z-index:30;position:relative;\"><div  class=\"pix-heading-el text-left  vc_custom_1613530761001\"><div><div class=\"slide-in-container\"><h3 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">General Questions<\/h3><\/div><\/div><\/div><div class=\"pix-el-text w-100   vc_custom_1670170852409\" ><p class=\"text-20  text-dark-opacity-5  \" >Have more questions on what we do?<\/p><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1590709472675-f4008e87-9d5b\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1590709472686-eb19bb6a-ed3f9466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1590709472686-eb19bb6a-ed3f9466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1590709472686-eb19bb6a-ed3f9466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >What services are covered under vitaltech\u2019s Proactive IT?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1590709472686-eb19bb6a-ed3f9466-ce32\" class=\"collapse show \" aria-labelledby=\"heading1590709472686-eb19bb6a-ed3f9466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >We include all PC break\/fix issues including all hardware and software concerns pertaining to servers, mobile devices, and networking. \u202fRegular management meetings and preventative maintenance also are covered.<\/p><\/div><div id=\"duo-icon-24528184\" class=\"slide-in-container w-100  \" ><div class=\"py-2 animate-in\" data-anim-type=\"fade-in\" data-anim-delay=\"0\"><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-check-circle-1 mr-2 text-primary\" ><\/i><span class=\"text-body-default\">Monthly Strategic meetings<\/span><\/div><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-check-circle-1 mr-2 text-primary\" ><\/i><span class=\"text-body-default\">Unlimited break\/fix helpdesk<\/span><\/div><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-check-circle-1 mr-2 text-primary\" ><\/i><span class=\"text-body-default\">Server\/Workstation\/Printers\/Network Equipment\/Mobile Devices<\/span><\/div><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-check-circle-1 mr-2 text-primary\" ><\/i><span class=\"text-body-default\">Preventative Maintenance<\/span><\/div><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-check-circle-1 mr-2 text-primary\" ><\/i><span class=\"text-body-default\">Servers\/workstations<\/span><\/div><div class=\"pix-feature-list   font-weight-bold     py-2 d-flex align-items-center\" ><i class=\"pixicon-check-circle-1 mr-2 text-primary\" ><\/i><span class=\"text-body-default\">Real-time network Logging\/monitoring<\/span><\/div><\/div><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1590709577267-a3f17367-05629466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1590709577267-a3f17367-05629466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1590709577267-a3f17367-05629466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >What is billable outside of Proactive-IT?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1590709577267-a3f17367-05629466-ce32\" class=\"collapse  \" aria-labelledby=\"heading1590709577267-a3f17367-05629466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Time spent on something outside of break\/fix can be billable. Our team will never do any billable work without gaining approval first.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1590709628460-e48f739e-ddc89466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1590709628460-e48f739e-ddc89466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1590709628460-e48f739e-ddc89466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Do you bill for site visits?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1590709628460-e48f739e-ddc89466-ce32\" class=\"collapse  \" aria-labelledby=\"heading1590709628460-e48f739e-ddc89466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >We don\u2019t bill for our time for site visits related to helpdesk tickets, but we do charge for the expense to get our resource to\/from our clients\u2019 offices.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1613530278543-37ff2246-5fb89466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1613530278543-37ff2246-5fb89466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1613530278543-37ff2246-5fb89466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Do you sell hardware and software?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1613530278543-37ff2246-5fb89466-ce32\" class=\"collapse  \" aria-labelledby=\"heading1613530278543-37ff2246-5fb89466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >We do. You can either order through us or a vendor of your choice.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1613530444455-27b1d2c8-4ae69466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1613530444455-27b1d2c8-4ae69466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1613530444455-27b1d2c8-4ae69466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Do you make hardware\/software recommendations based on vendor partnerships?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1613530444455-27b1d2c8-4ae69466-ce32\" class=\"collapse  \" aria-labelledby=\"heading1613530444455-27b1d2c8-4ae69466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >We make recommendations based on functionality and budget needs. It\u2019s our job to present the options to you. You know your business better than we do, so we work as a partnership to land on the best solution for your organization.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170076429-bd5852b7-d8f2\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170076429-bd5852b7-d8f2\" aria-expanded=\"true\" aria-controls=\"collapse1670170076429-bd5852b7-d8f2\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >If your clients add new software, do you provide tutorials and resources to educate their employees?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170076429-bd5852b7-d8f2\" class=\"collapse  \" aria-labelledby=\"heading1670170076429-bd5852b7-d8f2\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Yes.\u202f Our team is available to provide training.\u202f We also offer tutorials on how-to\u2019s and resources to best equip and educate. We can also create one-pager screen shot tutorials to save our clients training costs if their end users are comfortable with that method.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170100825-dc5c4213-6fcb\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170100825-dc5c4213-6fcb\" aria-expanded=\"true\" aria-controls=\"collapse1670170100825-dc5c4213-6fcb\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Do you work only with certain types of industries?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170100825-dc5c4213-6fcb\" class=\"collapse  \" aria-labelledby=\"heading1670170100825-dc5c4213-6fcb\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >No. vitaltech is partners with companies from many industries including legal, healthcare, non-profit, financial, manufacturing, &amp; construction to name a few.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170127191-4c030bd2-a9cc\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170127191-4c030bd2-a9cc\" aria-expanded=\"true\" aria-controls=\"collapse1670170127191-4c030bd2-a9cc\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >What sized clients do you work with?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170127191-4c030bd2-a9cc\" class=\"collapse  \" aria-labelledby=\"heading1670170127191-4c030bd2-a9cc\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Our smallest client has 4 computers, and our largest client has roughly 1200 computers.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170165976-927ed00d-97e5\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170165976-927ed00d-97e5\" aria-expanded=\"true\" aria-controls=\"collapse1670170165976-927ed00d-97e5\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >What is the environment of your company office?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170165976-927ed00d-97e5\" class=\"collapse  \" aria-labelledby=\"heading1670170165976-927ed00d-97e5\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >We have an open office layout to foster teamwork and discussion. Music of all genres usually plays. Our help desk sector fills most of our office space.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; pix_particles_check=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pb&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;40&#8220;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"pix-content-box card   sticky-top pix-sticky-top-adjust      rounded-lg bg- w-100  \"   ><div class=\"\" style=\"z-index:30;position:relative;\"><div  class=\"pix-heading-el text-left  vc_custom_1670169276054\"><div><div class=\"slide-in-container\"><h3 class=\"text-heading-default font-weight-bold heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"\" data-anim-delay=\"0\">Support Questions<\/h3><\/div><\/div><\/div><div class=\"pix-el-text w-100   vc_custom_1670170926294\" ><p class=\"text-20  text-dark-opacity-5  \" >Questions and answers about vitaltech Support\/Help Desk<\/p><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"accordion w-100 accordion-card bg-white2 rounded-lg2 \" id=\"accordion-1613530770614-cb9666c9-6da9\"><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1613530770615-c15787c3-50c19466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1613530770615-c15787c3-50c19466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1613530770615-c15787c3-50c19466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >How does your ticketing process work with your help desk?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1613530770615-c15787c3-50c19466-ce32\" class=\"collapse show \" aria-labelledby=\"heading1613530770615-c15787c3-50c19466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Clients call or email our help desk.\u202f With calling, a support expert creates a ticket and works with the client directly.\u202f With emailing, a ticket is created automatically and assigned to a technician who then creates the path for resolution. All correspondence emailed in connection with that ticket is also saved to the history of the ticket.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1613530770614-db5725eb-b0e99466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1613530770614-db5725eb-b0e99466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1613530770614-db5725eb-b0e99466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Do you prioritize issued tickets based on urgency?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1613530770614-db5725eb-b0e99466-ce32\" class=\"collapse  \" aria-labelledby=\"heading1613530770614-db5725eb-b0e99466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Yes.\u202f Priority is determined by creation time and severity.\u202f Severe issues that demand further urgency include internet shutdown, server failure, and poor network connectivity. In most cases, issues deemed urgent affect the large portion of the company environment. Any network issue or company-wide technology issue will get priority treatment and go to the top of the priority list.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1613530770617-79963a89-27b69466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1613530770617-79963a89-27b69466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1613530770617-79963a89-27b69466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >How many staff members are on your help desk?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1613530770617-79963a89-27b69466-ce32\" class=\"collapse  \" aria-labelledby=\"heading1613530770617-79963a89-27b69466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Including our help desk manager, our help desk team consists of seven (7) support experts and four (4) senior support experts.\u202f Our help desk works out of our downtown Chicago office and is available for site visits.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1613530770618-bb9ce92e-ce039466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1613530770618-bb9ce92e-ce039466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1613530770618-bb9ce92e-ce039466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >What procedures are in place to prevent reoccurring tech problems?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1613530770618-bb9ce92e-ce039466-ce32\" class=\"collapse  \" aria-labelledby=\"heading1613530770618-bb9ce92e-ce039466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >We bring visibility to any larger problems during the monthly strategic meeting with our relationship manager, who always has a good feel of your environment. We internally document trending issues, chronicle and analyze our ticketing system.\u202f Our tech staff hold regular internal meetings to evaluate such occurrences.\u202f We also have the capacity to remotely monitor\u2014when necessary\u2014clients\u2019 computers in order to replenish software and hardware. Additionally, we are in the process of scheduling recurring assessments (included in our monthly service) to help our clients align with our standards<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1613530770616-091a78cc-1fb99466-ce32\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1613530770616-091a78cc-1fb99466-ce32\" aria-expanded=\"true\" aria-controls=\"collapse1613530770616-091a78cc-1fb99466-ce32\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Do you conduct regular strategy management meetings with your clients?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1613530770616-091a78cc-1fb99466-ce32\" class=\"collapse  \" aria-labelledby=\"heading1613530770616-091a78cc-1fb99466-ce32\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Yes.\u202f Meetings occur every 1-2 months in which we provide hardware inventory reports, help desk ticketing historical data, project and initiative updates and future recommendation reports. The monthly strategic meeting is an integral part of our relationship. Not enough organizations step away from playing the daily IT whack-a-mole game to strategically look at the business form a 30,000 view. In addition to the strategic view, we routinely present hardware\/software inventory\/warrant reports. We also review help desk tickets from the prior month to get in front of any recurring issues. It\u2019s our responsibility to present new technologies\/trends\/concerns to our clients during this meeting to create\/increase efficiencies and ultimately our clients profitability.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170479234-43e1c40d-98d4\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170479234-43e1c40d-98d4\" aria-expanded=\"true\" aria-controls=\"collapse1670170479234-43e1c40d-98d4\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >How do you prevent losing data, and how do you go about recovering lost data?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170479234-43e1c40d-98d4\" class=\"collapse  \" aria-labelledby=\"heading1670170479234-43e1c40d-98d4\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >We advocate multiple back-up solutions to eliminate single points of failure including both a local and external backup server. We will also recommend that our clients have onsite and offsite backup solutions running in parallel. The onsite solution protects against hardware failures as well as malicious virus attacks. Offsite backups add a layer of redundancy and can protect against flooding\/fire, or other situations where there is damage to the IT room.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170507687-4da281d5-f230\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170507687-4da281d5-f230\" aria-expanded=\"true\" aria-controls=\"collapse1670170507687-4da281d5-f230\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >How do you determine when to handle issues onsite rather than remotely?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170507687-4da281d5-f230\" class=\"collapse  \" aria-labelledby=\"heading1670170507687-4da281d5-f230\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >The most common reasons\u2014besides treating lunch\u2014when visiting clients\u2019 offices include replacing hardware, emergencies directly affecting multiple users, and when a client is struggling with troubleshooting over the phone.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170540232-ebecbf45-bc89\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170540232-ebecbf45-bc89\" aria-expanded=\"true\" aria-controls=\"collapse1670170540232-ebecbf45-bc89\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Do you administer preventative maintenance?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170540232-ebecbf45-bc89\" class=\"collapse  \" aria-labelledby=\"heading1670170540232-ebecbf45-bc89\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Yes.\u202f With servers, it is a manual process checking backups, antivirus, cleaning out stale files, running updates, and rebooting.\u202f Upcoming Issues or expirations are reported to the account manager.\u202f For each work station, an automated script process cleans stale data, reboots, and runs updates.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170565075-a70857eb-c282\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170565075-a70857eb-c282\" aria-expanded=\"true\" aria-controls=\"collapse1670170565075-a70857eb-c282\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Does your team do custom development work?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170565075-a70857eb-c282\" class=\"collapse  \" aria-labelledby=\"heading1670170565075-a70857eb-c282\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >Yes.\u202f We create and manage websites and applications, both from scratch and redesign.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><div class=\"card \">\n           <div class=\"card-header bg-white pix-mb-10 shadow-sm rounded-lg\" id=\"heading1670170580395-17085c52-3f74\">\n               <button class=\"btn btn-link text-left rounded-lg bg-custom\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse1670170580395-17085c52-3f74\" aria-expanded=\"true\" aria-controls=\"collapse1670170580395-17085c52-3f74\" style=\"background:#f8f9fa\"><span class=\"font-weight-bold secondary-font text-heading-default\" >Do you support phones?<\/span><\/button>\n           <\/div>\n           <div id=\"collapse1670170580395-17085c52-3f74\" class=\"collapse  \" aria-labelledby=\"heading1670170580395-17085c52-3f74\">\n             <div class=\"card-body\">\n                 <div class=\"pix-el-text w-100  \" ><p class=\"  text-body-default  \" >We do. We assist in procuring, implementing and supporting hosted voice solutions.<\/p><\/div>\n             <\/div>\n           <\/div>\n         <\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; pix_over_visibility=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_mr&#8220;:&#8220;10&#8220;,&#8220;pix_res_sm_ml&#8220;:&#8220;10&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;20&#8220;}&#8221; css=&#8221;.vc_custom_1670168943380{padding-bottom: 60px !important;background-color: #ffffff !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; pix_particles_check=&#8221;&#8221;][vc_column css=&#8221;.vc_custom_1613529976168{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 80px !important;padding-right: 20px !important;padding-bottom: 80px !important;padding-left: 20px !important;border-left-color: #e9ecef !important;border-left-style: solid !important;border-right-color: #e9ecef !important;border-right-style: solid !important;border-top-color: #e9ecef !important;border-top-style: solid !important;border-bottom-color: #e9ecef !important;border-bottom-style: solid !important;border-radius: 10px !important;}&#8221; offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;]<div id=\"1613529370954-3e9065e4-7351\" class=\"pix-feature-el text-center  vc_custom_1670170992043\"><div class=\"d-inline-block \"   style=\"position:relative;text-align:center;\"><i style=\"display:inline-block;font-size:64px;line-height:64px;\" class=\"text-gradient-primary align-middle pixicon-user-male-phone\"><\/i><\/div><h4 class=\"font-weight-bold   text-heading-default \" style=\"padding-top:30px;\"  >Ask Us a Question<\/h4><div class=\"text-body-default text-18     \" style=\"padding-top:10px;\"  >Couldn&#8217;t find the answers you&#8217;re looking for?<\/div><\/div><div class=\"d-block w-100 text-center\"><a  href=\"#pix_popup_3666\" class=\"btn mb-2     shadow-sm btn-gray-8 d-inline-block pix-hover-item       pix-btn-div btn-lg\"     ><i class=\"font-weight-bold pixicon-messages-2  pix-hover-left  mr-1\"><\/i> <span class=\"font-weight-bold \" >Get in touch today<\/span><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; pix_bg_grdient=&#8221;bg-gradient-primary&#8221; fade_in_opacity=&#8221;pix-opacity-1&#8243; pix_over_visibility=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;40&#8220;}&#8221; css=&#8221;.vc_custom_1613845912093{padding-top: 0px !important;background-color: #ffffff !important;}&#8221; el_id=&#8221;pix_section_overview&#8221; section_name=&#8221;Overview&#8221; fade_in_intro=&#8221;3431&#8243;][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; pix_particles_check=&#8221;&#8221; pix_visibility=&#8221;1&#8243; css=&#8221;.vc_custom_1600559430630{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column content_align=&#8221;text-center&#8221;]<div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col bg-white2 rounded-lg2  vc_custom_1670278867908 animate-in w-100 m-32 p-42 pix-py-30 col-sm-auto d-md-flex align-items-center text-center text-sm-left justify-content-between2\" style=\"z-index:11;\" data-anim-delay=\"0\" data-anim-type=\"fade-in-up\"><div class=\"mr-md-5\"><h2 class=\"d-block mr-md-3 mb-md-0 mb-md-0 text-white font-weight-bold text-white\" style=\"\">We are blowing up stereotypes!<\/h2><span class=\"d-block mr-md-3 mb-md-0 mb-md-0 pix-mt-10  font-weight-bold text-20 text-light-opacity-7\" style=\"\">vitaltech is striving to be the most Human company in IT, imagine that!<\/span><\/div><div class=\"flex-fill mt-4 mt-sm-0 mt-md-0 text-md-right flex-grow-1\" style=\"min-width:250px;max-width:100%;\"><span  class=\"btn mb-0     shadow-lg shadow-hover-lg btn-gray-8 d-inline-block pix-hover-item      btn-rounded animate-in pix-popup-link btn-lg\"   data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" data-popup-link=\"https:\/\/vitaltechsolutions.com\/wp-admin\/admin-ajax.php?action=pix_popup_content&id=3666&nonce=c781b30553\" data-popup-id=\"3666\"><i class=\"font-weight-bold pixicon-paper-plane-1  pix-hover-left  mr-1\"><\/i> <span class=\"font-weight-bold \" >Contact Us<\/span><\/span><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/section>","protected":false},"excerpt":{"rendered":"[vc_section full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css_animation=&#8221;none&#8221; pix_bg_grdient=&#8221;bg-gradient-primary&#8221; fade_in_opacity=&#8221;pix-opacity-1&#8243; pix_over_visibility=&#8221;&#8221; bottom_divider_select=&#8221;8&#8243; b_has_animation=&#8221;true&#8221; b_2_animation=&#8221;fade-in-up&#8221; b_3_animation=&#8221;fade-in-up&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;20&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;20&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;40&#8220;}&#8221; t_custom_height=&#8221;200px&#8221; b_custom_height=&#8221;300px&#8221; b_3_delay=&#8221;300&#8243; fade_in_intro=&#8221;3524&#8243; b_2_delay=&#8221;150&#8243; css=&#8221;.vc_custom_1670386107126{padding-top: 120px !important;padding-bottom: 120px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; pix_particles_check=&#8221;&#8221; responsive_css=&#8221;{&#8220;pix_res_sm_pt&#8220;:&#8220;40&#8220;,&#8220;pix_res_sm_pb&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pt&#8220;:&#8220;40&#8220;,&#8220;pix_res_md_pb&#8220;:&#8220;40&#8220;}&#8221; css=&#8221;.vc_custom_1670036821993{padding-top: 120px !important;}&#8221;][vc_column content_align=&#8221;text-center&#8221; css=&#8221;.vc_custom_1613527831148{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221; offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;&#8230;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chicago Managed IT Services &amp; Support - Vitaltech Solutions<\/title>\n<meta name=\"description\" content=\"Chicago Managed IT Services &amp; Support. 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